Refund policy
Our 14-day money-back promise
If you are not happy with your report, you can get your money back within 14 days of buying it. Any reason is fine.
How to get a refund
- Open the refund page. There is a link at the bottom of your report and in the email we sent you. You can also use our contact form.
- Enter the email you paid with and tell us in a sentence why you are unhappy. That is all. We will not ask any more questions.
What happens next
- We refund the full price within 2 working days, to the card or account you paid with. Your bank may then take 5-10 working days to show it.
- We email you when the refund is done.
- Your report closes once the refund is made.
- If you bought 2 or 3 reports together, we refund the whole bundle and any reports you have not used yet are cancelled.
After 14 days
Contact us anyway if something went wrong, for example if the report does not match your car. We will look at it fairly.
Why we ask for a reason
Only so we can make our reports better. It does not change your refund.